紀由屋一月下旬至今的情況匯報和給粉絲專頁管理員們的建議


臉書從步入2018年開始,便更新了臉書的運算方程式以及運作政策。紀由屋很不幸地,在臉書這一項革命性的更新中,遭到了系統誤判,成為了臉書正和釣魚式標題(Click Bait)戰爭中的無辜受害者。我們的粉絲頁帖文觸及數被限制封鎖,不論發什麼都無法傳達到我們的粉絲眼前。值得慶幸的是我們在今天凌晨一點的時候接到了臉書官方誤判的承認通知,終於獲得了解鎖。
這裡將會簡單解釋,這事情的經過和我們原本預定想要進行的打算。



事前聲明:發布這個紀由屋並不存在任何針對臉書的惡意,純粹是作為記錄、告知和幫助有相同情況的臉書用戶。


簡單來說,紀由屋因為臉書系統誤判,被指定為是釣魚式標題(Click Bait)粉絲頁,因此被封鎖了。
有一段時間,最糟糕的情況,是“絕對零觸及數”。

由於臉書不事先給予通知,讓我們在處理這個事情上延誤了很大的一段時間,最後才在二月五號找到了被臉書封鎖的原因——被指定為是釣魚式標題(Click Bait)粉絲頁。


在我們不知情的那段時間,我們做了很多嘗試,包括使用付費推廣的功能,但均無任何效果。

在上訴了多天後,依然沒有任何回應,我們管理群在昨天決定發布公開信,對臉書施壓……

公開信網址(中文版):
http://www.kikyus.com/2018/02/open-letter-to-facebook-cn.html


可是,就在我們寫完雙語的公開信,發布不久後,臉書便寄來了上訴成功的解鎖通知,讓我們有點尷尬地不知道該怎麼處理。

臉書在今天才寄來上訴成功通知
雖然該公開信除了我們網站以外,還沒有到其他平台上廣傳,但也已經有了不少閱讀人數。

為了給大家一個清楚的交代,我們決定發本文告知已讀的用戶事情的進展,留下個記錄,並未有遇到相同困難的粉絲專頁留下個明確的指南,幫助他們度過難關。



當然,我覺得,我們在公開信中,提出六個訴求,也是合情合理的。
即使臉書已經把紀由屋解鎖,恢復了紀由屋的觸及,也不意味著臉書在這次事情上的處理沒有不妥的地方。
詳細的情況和訴求內容,這裡就不詳細多談了。有興趣的專頁管理員和臉書用戶,請自己點公開信的鏈接慢慢閱讀。

公開信網址(中文版):
http://www.kikyus.com/2018/02/open-letter-to-facebook-cn.html


這裡給其他粉絲專頁的管理員和小編一些關於這事情的建議:

這一次臉書的封鎖,是不會給予任何通知的。想要確定自己有沒有被封鎖,除了從數據上發現異常外,也只能從以下鏈接檢查自己的粉絲頁是否被鎖:

https://www.facebook.com/help/contact/349130238842860?hc_location=ufi


沒有粉絲頁被鎖的情況


粉絲頁因click bait被鎖的情況

我們發布了,總數為三千多個字中英雙語的上訴文,裡頭涵蓋了我們發布過的所有帖文類型、可能被誤判的理由,以及清楚的解釋和圖片資料整理。想要作為參考的管理員可以點以下鏈接查看全文:

上訴文全文(中文版):
http://www.kikyus.com/2018/02/Appeal-ch.html


臉書花了整整將近五天的時間,才給予回复,對於我們來說,是嫌稍微慢了一點,不過這總比永遠不能恢復原樣來得好。

以上,便是紀由屋近期的簡單匯報。
希望通過此文,能給予平時在期待紀由屋帖文的粉絲們一個解釋,同時幫助其他粉絲專頁的管理員。

感謝大家對紀由屋的支持。



Since beginning on 2018, Facebook done a lot of update to their algorithm and policies. Unfortunately, Kikyus has been involved in this latest change and become an innocent victim of the war between Facebook and click bait.Our page been blocked by Facebook and facing zero reach problem in this period. Luckily in today 1 am, we get an update on our appeal and have been unblocked.
This post will explain the whole things easily and talk about what is our plan originally before we get unblock.



Declaration: KikyuS do not mean any harm to Facebook by posting this article, only for the record, inform, and be a guideline for other Facebook user that are facing the similar problem.


Easily speaking, Kikyus have been blocked in error by Facebook. And added on the click baiting list for a period, the worst case is "absolute zero reach" that occur in our page for any types of post.

Since Facebook don't give any notice regrading this, we delayed for a long time in dealing with this situation, only until 5 of Feb we know the reason why our reach occur like that. We have been blocked due to click bait.


We try a lot in that period, including paying to promote our post, but yet, no any result.

After appeal for a period of time, we don't get any respond from Facebook, so we decide to create an open letter to pressure Facebook at yesterday...

Open letter to Facebook(English Ver.):
http://www.kikyus.com/2018/02/open-letter-to-facebook.html


When we finished translated in both Chinese and English, and publish to this website, Facebook respond and remove us from restriction.

Facebook respond today literally just after we post
What an awkward timing. Although we only publish the open letter on our website, not distribute to other platform yet, but still have a numbers of reader already.

So, to give everyone a clear explanation and update, for record keeping and helping other pages that facing the same problem as a guideline, we decided to publish this post for make things clear and helping others.



Of cause, we still think the six things we ask on the open letter is important and also reasonable.
Even though Facebook already unblock us, and recover our reach, don't mean that Facebook has nothing inappropriate and still can be improve.
We don't talk details right here again, anyone who interested regarding the issues can read for yourself in the link below:

Open letter to Facebook(English Ver.):
http://www.kikyus.com/2018/02/open-letter-to-facebook.html


Here we like to give some advice to some of the Facebook pages owner:

This Facebook block won't give any notice, the only way you will know that you're been block, is from the data or checking the link below:

https://www.facebook.com/help/contact/349130238842860?hc_location=ufi


When you have no page been blocked.


If there have page been blocked due to click bait

We published our appeal with more than three thousand words in total of both Chinese Ver. and English .Ver. It included all types of posts, reason that maybe a misunderstanding, with clear explanation and data with image. If you interested to read it, please clicked the link below:

The Full Text of Appeal(English .ver)
http://www.kikyus.com/2018/02/the-full-text-of-appeal.html


Facebook took five days to give us a replied, it was a little bit slow for us. But still better than nothing.

That's all the summary about what happened in KikyuS lately.
Hopefully, this article helps to give an explanation to our fans and also guide others Facebook page owner that facing the similar problem.

Thank you for all the support for KikyuS.
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